At Peter McVerry Trust, we believe everyone should be able to access and understand information about their tenancy. We recognise that people have different communication needs, learning preferences and levels of confidence when reading detailed documents.
To help make important information more accessible, we have developed a range of resources that allow tenants to access information in the way that works best for them.
Tenant Handbook
The tenant handbook provides important information about your tenancy, including your rights and responsibilities, repairs, complaints procedures, and the supports available to you.
The handbook is available in a number of formats to support different needs:
- Standard Tenant Handbook
- Plain English Tenant Handbook (this version uses clear language to make information easier to read and understand)
- Audio Tenant Handbook
- Large Print Tenant Handbook
Our tenant handbook is also available in the following languages:
- Tenant Handbook – French
- Tenant Handbook – Portuguese
- Tenant Handbook – Romanian
- Tenant Handbook – Polish
- Tenant Handbook – Spanish
Quick Reference Guides
Sometimes you need information quickly. Our one-page guides provide clear, practical information on important topics and can be downloaded and used as a quick reference.
Learn what qualifies as an emergency repair, who to contact, and what steps to take if an urgent issue arises.
A simple guide explaining how to report a repair and the information you’ll need to provide.
A step-by-step overview of the complaints process and how concerns can be raised and addressed.